Segeco Posted February 2 Posted February 2 Making a Refund Request A refund request can only be made if you have lost items as a direct result of a server-side error or a rule break. You cannot make a refund request without an accepted action request or bug report unless authorised by a staff member. You cannot make a refund request if the value of items are below $5,000 as this is not proportionate. You must only submit a refund request from this url, posting a topic will result in an automatic closure. Claiming a Refund Any administrator above can issue your refund in-game. You can only claim a refund if it has been accepted by a staff member. To claim the refund you should make a contact a staff member and include a link to the accepted refund request. You must claim your refund within 28 days of being accepted, otherwise it may be moved to the completed section.
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